Forums, Discussions and Events
- Forums: Creates and manages an unlimited number of forums, public and private with, access control by user group, with or without a moderator, and includes archiving and full text search capability. Forums can be grouped and categorized and can be fully personalized with read and write access for usergroups.
- Conferences: Creates and manages related conferences for direct communication within work groups and provides expert level support to customers. Fully functional in a Web browser, no specialized client software. End user friendly functionality using URLs and standard documents.
- Events: Create and manage your events online. Take payments and provide all information and administration services through your website.
Helpdesk, Email Response Management System
Helpdesk users and helpdesk managers can execute several actions with helpdesk tickets, such as:
- View New / Open / Closed Tickets
- Answer tickets using pre-defined or customized answers
- View ticket history (shows all emails connected to a ticket)
- Assign owner to a ticket (responsible agent)
- Close and archive tickets (successful or not, with comments)
- Re-open closed tickets
- Assign priority (high, standard, low)
- View ticket timeline (how long the customer has been waiting an answer, or has this issue been previously outstanding, are there earlier responses, etc.)
- Categorize tickets
Live Support
- See all users online: Allows agents to see all current online users in the portal and invite them to a video-/audio chat. One-to-one, one-to-many and many-to-many chats and conferences are possible.
- Ajax Framework: Uses AJAX framework to allow agents to have draggable chat windows and show all portal visitors in a list that refreshes smoothly and seamlessly
